Effective Date: 26/05/2025

Facet Merchant (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and share your personal information and what rights you have in relation to that information.

1. Personal Information We Collect

We may collect and process the following types of personal information:

  • Identification and Contact Details – such as your name, phone number, email address, and company name.

  • Professional Information – such as your job title, business interests, or service requests.

  • Website Usage Data – including IP address, browser information, device type, and pages visited (collected via cookies and analytics tools).

2. How We Collect Your Information

We collect personal information:

  • Directly from you when you complete contact forms, email us, or request services.

  • Automatically when you visit our website using cookies or similar tracking technologies.

  • From third-party sources when necessary to provide our services or verify your details.

3. Why We Process Your Information

We process your personal information for the following lawful purposes:

  • To provide you with requested services or information.

  • To respond to inquiries and manage our business relationship.

  • To improve our website and services through analytics and user feedback.

  • To comply with legal obligations or regulatory requirements.

  • To send you updates, offers, or marketing communications (you may opt out at any time).

4. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Access the personal information we hold about you.

  • Correct any inaccurate or incomplete personal information.

  • Request deletion of your information when no longer needed for lawful purposes.

  • Object to the processing of your personal information under certain conditions.

  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at the details provided below.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share it with:

  • Service providers who assist us in operating our website or delivering services.

  • Regulatory or legal authorities if required to comply with legal obligations.

  • Third parties where necessary for business purposes and with appropriate safeguards in place.

6. Information Security

We implement reasonable technical and organizational measures to safeguard your personal information against loss, misuse, or unauthorized access. While we strive for high standards, no method of transmission over the internet is completely secure.

7. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. You can adjust your browser settings to refuse cookies, though this may affect functionality.

9. Third-Party Links

Our website may include links to external websites. This policy does not cover the privacy practices of those sites.

10. Changes to This Policy

Facet Merchant may update this Privacy Policy periodically. We will post any changes on this page with an updated effective date.

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

Facet Merchant
Email: info@facetmerchant.co.za
Phone: +27 83 565 4400
Website: https://www.facetmerchant.com/